Delta Air Lines is revolutionising its in-flight entertainment with the launch of a cloud-based system, expanding upon the personalised Delta Sync experience introduced in 2023 for SkyMiles Members. A key addition to Delta Sync is the integration of YouTube, providing passengers with access to fresh, dynamic, and ad-free content. SkyMiles Members will soon enjoy their favourite creators, podcasts, and music artists without interruptions while onboard most flights equipped with Delta Sync Wi-Fi and seatback entertainment.

In partnership with Thales Avionics, a leader in in-flight technologies, Delta is unveiling a “next-generation” Delta Sync seatback experience. This enhanced entertainment system is expected to be available on select new aircraft starting in 2026. Delta customers will be among the first to experience the upgraded hardware and software, which significantly enhances the Delta Sync seatback. Powered by the industry’s first cloud-based IFE infrastructure, the next-generation Delta Sync seatback will feature:

  • An intelligent 4K HDR QLED display: Delivering a high-contrast, vibrant viewing experience akin to a home cinema.
  • Bluetooth capabilities in all cabins: Allowing travellers to seamlessly connect their personal wireless devices.
  • A 96-terabyte storage system: Offering over fifty times the capacity of the average Delta IFE system, enabling a wider range of high-quality content and enhanced streaming capabilities.
  • An advanced recommendation engine: Tailoring content suggestions to individual customer preferences, minimising browsing time.
  • Seatback features like “Do Not Disturb” mode: Providing travellers with greater control over their in-flight experience.

Furthermore, in collaboration with Hughes, Delta is exploring a cutting-edge connectivity solution that will enable simultaneous multi-network connectivity, anticipated to be available in late 2025. This innovation promises more reliable streaming to personal devices and improved performance across Delta’s global network. Delta currently offers fast, complimentary Delta Sync Wi-Fi on over 700 aircraft and boasts more than 165,000 seatback screens across its fleet. These upgrades to the Delta Sync seatback will create a more intuitive and personalised experience for customers, empowering them to utilise their travel time effectively.

Enhancing the Onboard Experience for SkyMiles Members:

  • The Onboard Experience Planner: This tool empowers SkyMiles Members to customise their flight experience by providing greater visibility and control. Travellers can indicate preferences such as their preferred level of interaction with flight attendants, allowing for a more personalised and comfortable journey. Future enhancements may include guided wellness programmes, expanded food and beverage customisation options, and expert travel guidance.
  • Curated Collections: This feature offers an enhanced, personalised entertainment experience with a diverse range of content. From multimedia collections to content curated specifically for each SkyMiles Member and their destination, these guides provide a unique way to discover and enjoy in-flight entertainment.
  • Seatback Announcement Translation: This feature enhances accessibility by enabling customers to understand essential flight information in their preferred language. Flight attendants can send specific messages to seatback screens and translate them into the customer’s chosen language, marking a significant step towards more dynamic and personalised in-flight communication.
  • Arrival Mode: This feature seamlessly integrates essential day-of-travel information from the Fly Delta app directly into the seatback environment. This ensures SkyMiles Members have the necessary information across their devices to confidently navigate the next phase of their journey, whether it’s connecting flights or arranging ground transportation.

Streamlining the Connectivity Experience:

The Fly Delta app will incorporate a new onboard experience that facilitates direct access to Delta Sync Wi-Fi. SkyMiles Members logged into the app can connect to Delta Sync Wi-Fi with just a few taps, simplifying the process and creating a more seamless and integrated digital experience across Delta channels.