In this interview, we delve into the unique charm of Alexander’s Hotel with its esteemed Manager, Gordon Alexander. Mr. Alexander shares insights into what sets the hotel apart, including its personalised service, authentic cultural immersion, and commitment to creating an unforgettable guest experience. He also discusses his leadership philosophy and the hotel’s vision for the future.

CD: What sets Alexander’s Hotel apart from the competition in Tanzania? 

GA: At Alexander’s our unique and personal touch is remembered by guests and due to the attention to small details such as greeting them personally at whatever time they arrive, being it early morning or after midnight; remembering their names, and even food preferences and personal beverage favorites; ensuring rooms are cool and well equipped, and comfortable.
Whilst going to their rooms guests are pass into the inner courtyard; built in the traditional Swahili coastal style the mosaics of the central pool with its herbivorous island, gleam in the sunlight alongside a variety of palms and 100 year+ old Ficus Robusta with tiny bird life, some rare and many returning annually to hang their woven nests in the tree. This is an oasis of peace for guests and wildlife alike.
From the court yard steps lead up to yet another tranquil environment, the rooftop bar and award winning restaurant. Here guests will find an eclectic choice of dishes from fresh crab paté to langoustine and mango salad, tender T-bone steaks and seafood platters… not to mention the lobsters, minimum 1 kg in weight. 

CD: Tanzania is renowned for its rich culture. How does Alexander’s Hotel authentically incorporate local traditions and experiences into the guest journey?

GA: At first glimpse the hotel is reminiscent of the traditional Swahili Coast experience. Guests are welcomed at the gate by loyal and majestic Masaai, the spirit of their rich history woven into the fabric of their brightly checked shuka’s, and their handsomely beaded bodies and calm nature toward all ‘wageni’ (guests). On entering the hotel one is treated to an intriguing vision of nostalgia, works of art, some collected over more than 40 years adorn the walls and many are bespoke, their creators, once friends and neighbors now famous artists.

Locally sourced carvings, furniture, many pieces from the famous African teak tree Mninga. There is a bookcase filled with a great variety of books and the comfortable sofa and coffee table strewn with Safari books, African cultural books, many rare or out of print, and books of stunning photography celebrating the enigmatic beauty of the Swahili Coast and throughout Africa.

Cultural immersion continues in the rooms with our famously comfortable beds, crisp cottons, locally carved furniture, evocative art work and the all natural eco-conscious Inaya Zanzibar complimentary toiletries (Inaya Zanzibar – Handmade African Soaps & Skincare). 

CD: What leadership style do you believe is most effective in the hospitality industry? How do you inspire and motivate your team to deliver exceptional service?

GA: Our management and team all work together as one, speaking both Swahili and English, in this way delivering the very best service, advice and personal attention to our guests.

CD: The hospitality industry is constantly evolving. How does Alexander’s Hotel stay ahead of trends and adapt to the changing needs of travellers?

GA: The unique and nostalgic atmosphere at Alexander’s increases in appeal to our ever-diverse guests, many returning over and over again throughout the years. 

The use of locally sourced products, including the very building fabric of the hotel and privacy of its location along with the hands-on guidance for each guest ensures we keep ahead of what can be a very impersonal and lonely experience for many (business) travelers.

Our vision for the future is to maintain this Oasis sustaining the sanctuary within its walls and continue to further enrich the experience of each guest.

CD: What inspired you to pursue a career in hospitality in Tanzania? 

GA: I’ve always been enthralled by Africa’s rich past and romantic history and neighboring Zanzibarian Archipelago. We are determined to create a home away from home that guests may enjoy what we have grown to love over our years in Tanzania. 

CD: The hospitality industry is demanding. How do you achieve a healthy work-life balance while leading a successful hotel?

GA: Balancing work and life comes naturally in this enjoyable and social small Boutique Hotel experience. With our staff as extended family, many who have been with us for over 15 years, we have the freedom to really enjoy what we have created. It is rewarding and fulfilling, with many local residents, friends and neighbors, and other guests with whom we have built both business and personal relationships frequenting the rooftop restaurant for our famous fare.