In the illustrious world of luxury concierge services, few names shine as brightly as One Luxury Day. Nestled amidst the art, history, and natural beauty of Italy, this premier concierge service is setting new benchmarks in crafting unparalleled experiences for the world’s elite. We at CEO Destinations are honoured to sit down with the visionary behind this exceptional venture, Giuseppe Di Sandolo. As the CEO of One Luxury Day, Giuseppe has redefined the very essence of luxury in Italy and beyond. Join us as we delve deep into the origins, aspirations, and the future of a brand that’s making waves in the luxury sector.
CD: Giuseppe, can you share the story behind the creation of One Luxury Day and what inspired you to venture into the luxury concierge business in Italy?
GS: The creation of One Luxury Day was inspired by a unique experience I had while working as a concierge. One day, a client approached me with a request for a company that could handle all aspects of their luxury lifestyle because they simply didn’t have the time to manage it themselves. It was a moment of realisation for me – this was precisely the kind of service I could provide as a concierge, and I saw a gap in the market.
I embarked on extensive research and discovered that there was no company in Italy offering high-level, comprehensive luxury concierge services. Recognizing this opportunity, I decided to create One Luxury Day. My vision was to establish a company that would cater to the unique and sophisticated needs of individuals who sought impeccable luxury experiences but lacked the time and resources to arrange them.
With a passion for delivering exceptional service and an understanding of the luxury lifestyle, I founded One Luxury Day, aiming to become the premier luxury concierge service in Italy. Our mission is to exceed our clients’ expectations by curating unforgettable experiences and providing personalised, top-tier services to enhance their quality of life.
CD:The luxury market is highly competitive. What do you think sets One Luxury Day apart from other luxury concierge services, especially in a country known for luxury, like Italy?
GS:The luxury market is indeed highly competitive, and Italy is renowned for its luxury offerings. What sets One Luxury Day apart from other luxury concierge services, especially in Italy, is a combination of factors that make our service exceptional and unique.
First and foremost, Italy is an extraordinary country with unparalleled attributes. While it may not always be straightforward to provide luxury services in Italy, given that not all suppliers may align with the mindset of delivering excellent service, Italy itself offers an abundance of exceptional experiences. This is where we shine. We understand the intricacies of the Italian market, and we are dedicated to finding and partnering with only the best providers who can meet our rigorous standards for excellence.
What truly sets us apart is our deep appreciation for the richness of Italy’s offerings. Italy boasts diverse and breathtaking landscapes, a wealth of biodiversity, a rich tapestry of art and history, world-class cuisine, and unparalleled cultural experiences. These aspects of Italy are incomparable and serve as the foundation for the unique experiences we create for our clients.
At One Luxury Day, we leverage our extensive network of contacts and local knowledge to curate tailor-made luxury experiences that showcase the essence of Italy. We ensure that every detail is meticulously arranged to provide our clients with unforgettable moments that encapsulate the essence of Italian luxury. Our dedication to delivering exceptional service, combined with our in-depth understanding of Italy’s unique attributes, allows us to stand out in the competitive luxury concierge market and offer our clients experiences that have no competitors.
CD: With the travel industry going through significant changes due to global events like the pandemic, how has One Luxury Day adapted its services to meet the evolving needs of its clientele?
GS:The travel industry has indeed undergone significant changes due to global events like the pandemic, and One Luxury Day has been proactive in adapting its services to cater to the evolving needs of our clientele.
During the lockdowns and travel restrictions, we recognized the importance of providing our clients with experiences and services that could be enjoyed from the comfort of their homes. This led us to explore new avenues of collaboration and business opportunities. For example, we began offering exclusive, made-in-Italy gift options that clients could schedule to be delivered to their loved ones on special occasions. This allowed our clients to continue sharing memorable experiences, even when physical travel was restricted.
Furthermore, as the pandemic reshaped the way people live and work, we expanded our service offerings to encompass a broader range of needs. In addition to our traditional luxury concierge services, we now cover services for hotels, luxury condominiums, businesses, entrepreneurs, and private individuals. Our adaptability and commitment to meeting our clients’ demands in this changing landscape have enabled us to provide tailored solutions for a wider audience.
One Luxury Day remains dedicated to delivering excellence in luxury concierge services, whether it involves creating unique in-person experiences or offering innovative solutions that align with the new normal. We are constantly evolving and innovating to ensure that our clients receive the highest level of service, regardless of the challenges presented by the changing travel industry landscape.
CD: Can you give us some insight into your most popular or unique offerings, and how they reflect the essence of Italian luxury?
GS: At One Luxury Day, we take pride in curating unforgettable experiences that reflect the essence of Italian luxury. Here are some of our most popular and unique offerings:
- The Ultimate Italian Culinary Journey: This 7 to 10-day gourmet tour takes participants from the south to the north of Italy, visiting the finest Michelin-starred restaurants along the way. This culinary odyssey allows one to savour diverse and exquisite flavours of Italian cuisine, all while experiencing the country’s rich cultural heritage and amazing hotels.
- 3-Day Costiera “Extravaganza”: For those seeking the Italian dolce vita, our 3-day coastal experience is the top choice. Participants explore the stunning Amalfi Coast in style, with access to supercars, luxury yachts, expert guides, and high-end accommodations. This itinerary combines breathtaking natural beauty with the pinnacle of luxury travel.
- Bespoke Wine Experience in Bordeaux: Though not set in Italy, our collaboration with renowned sommelier Mattia Cianca grants us the capability to offer an unparalleled wine experience in Bordeaux, France. This million-dollar experience provides a deep dive into the world of fine wines, complete with private vineyard tours, tastings of rare vintages, gourmet dining, and much more.
In all our offerings, we meticulously plan and blend elements of culture, art, history, and local expertise to ensure each experience truly embodies Italian luxury—now extending into Europe. We pride ourselves on creating memories that last a lifetime, offering the opulence and refinement Italy is celebrated for.
CD: Customer experience is paramount in the luxury market. Could you share a story where One Luxury Day surpassed expectations to deliver an exceptional experience for a client?
GS: At One Luxury Day, the importance of unparalleled customer experiences is deeply understood, and one particular story underscores our dedication.
On their honeymoon on a picturesque Greek island, one of our clients faced a tragic situation: losing their precious wedding ring on the hotel’s beach. Despite their pleas, the hotel was unable to assist.
Determined, we contacted every available scuba diver on the island. After numerous attempts, a willing diver was found. Miraculously, against all odds, the diver retrieved the lost wedding ring from the seabed. This triumphant moment was not only a testament to our commitment but also showcased the lengths to which we’ll go to ensure our clients’ happiness.
This narrative epitomises the value of personal, extraordinary service in the luxury market, where going the extra mile can turn a grim situation into a cherished memory.
CD: Looking towards the future, what are the new services or partnerships you’re excited about? How do you envision One Luxury Day’s growth in upcoming years?
GS: As we look to the future, our focus shifts towards integrating green and sustainable solutions into our services. We are confident that luxury’s future intertwines with nature and environmentally-conscious experiences.
We’re enthusiastic about:
- Eco-Friendly Luxury Travel: Options that allow clients to appreciate nature’s splendour without adverse impacts, encompassing eco-resorts, conservation experiences, and carbon-neutral solutions.
- Culinary Sustainability: Collaborations with esteemed chefs and eateries focus on sustainably sourced ingredients, uplifting local communities and minimising carbon footprints.
- Wellness and Nature Retreats: Luxurious retreats that merge with nature, featuring activities like forest bathing, yoga in untouched settings, and eco-friendly spa treatments.
- Conservation Partnerships: Collaborations with entities focused on environmental preservation, from wildlife sanctuaries to marine protection initiatives, enabling clients to actively foster a greener world.
In coming years, we see One Luxury Day pioneering luxury travel’s evolution, aligning with our clients’ evolving preferences. We’re convinced that luxury and environmental harmony can coexist, and we’re committed to leading the industry in this direction, continually redefining luxury for a sustainable future.
CD: Our Interview with Giuseppe Di Sandolo, sheds light on the world of Italian luxury concierge services. One Luxury Day stands out due to its dedication to creating unforgettable experiences and ensuring customer satisfaction, even in a competitive market.
Giuseppe’s inspiring stories of going above and beyond for clients and his forward-looking vision for sustainable luxury travel showcase the brand’s evolution and ambition. As they continue to redefine the boundaries of luxury, we can expect One Luxury Day to remain at the forefront of delivering extraordinary moments and redefining the very essence of Italian luxury.
